Terms of use

What Kaza is

Kaza is software a landlord or property manager uses to run rentals: listings, applications, viewings, leases, rent, deposits, repairs and the notices tenancy law requires. Each company using it has its own separate database.

Kaza is not the landlord. It does not own or manage any property, hold anyone’s money, or decide who gets a home.

It helps you follow the law. It is not legal advice

Kaza has Canadian tenancy rules built into it and will tell you when something you are about to do looks unlawful — a deposit above the provincial ceiling, an increase served on too little notice — and cite the rule it relied on. That is a safety net, not a solicitor. The law changes, buildings have exceptions, and tribunals decide individual cases.

The landlord remains responsible for what they do. For anything consequential or contested, get advice from someone qualified in that province.

Decisions about people are made by people

Kaza summarises an application and can draft a reply, and it says plainly when a draft is a draft. It never approves or declines an application on its own, and it must not be presented to an applicant as though it had. A person decides, and their name goes on the record.

Your accounts, and the people you invite

Keep your password to yourself and do not share a login: the audit log names whoever was signed in, and a shared account makes that record worthless to you when you need it. If you invite staff, a contractor, or a building’s owner, they see only what their role allows.

Your data is yours

You can take a complete copy of your company’s database at any time, as ordinary SQL that opens without us. If you stop using Kaza, take the copy first — a backup you cannot read without the vendor is not a backup.

What you may not do: use Kaza to break tenancy or privacy law, to discriminate against applicants, to send messages people did not ask for, or to try to reach another company’s data. Any of these ends access.

What is promised, and what is not

The service is provided as it is. It is built carefully — the tenancy rules are tested, the boundaries between companies are tested, and every consequential action is logged — but no software is guaranteed to be available at every moment or correct in every circumstance.

Kaza is not liable for a landlord’s own decisions, and nothing here removes a right you have under Canadian consumer or tenancy law.

Changes, and where disputes go

If these terms change in a way that matters, account holders are told before it takes effect. These terms are governed by the law of New Brunswick, Canada.

See also the privacy notice.